Bill of Patient / Resident Rights and Responsibilities
As a patient / resident you have the right to:
- Receive safe, high quality care that is compassionate and respectful of your dignity, personal beliefs and culture.
- Know the names, titles and roles of your healthcare providers.
- Expect the healthcare team to be supportive and respectful of you and your family members / significant others.
- Designate a Substitute Decision Maker or Power of Attorney who will make decisions about your care if you are unable to do so.
- Receive care from a healthcare team that communicates well with each other and with you, to ensure your care is coordinated and evaluated.
- Understand your healthcare needs, treatment options and the expected risks and benefits of recommended care; so you can make an informed choice to accept or refuse care, or request an additional opinion.
- Be supported to participate in your care to the extent possible.
- Receive information and support needed to understand and plan to meet your healthcare needs after discharge.
- Privacy and confidentiality of all information and records relating to your care, in accordance with legislation.
- Express honest opinions about your care experience and be assured that your opinions, whether positive or negative, will be used constructively to assess and improve quality of care.
- Be informed of costs that you or your family will have to pay for, that are not covered by OHIP.
- Review and access information in your health record in accordance with legislation and hospital policy.
As a Partner in your healthcare it is your responsibility to:
- Provide the healthcare team with accurate, complete information about yourself, including:
- current condition
- medical history
- allergies or reactions you have had
- prescription and non-prescription medication, and supplements (bring them with you)
- other substances used
- recent travel history
- lifestyle and personal beliefs
- problems affecting communication or learning: e.g. reading problems, hearing loss, memory problems
- fears and anxiety
- Ask questions whenever you don't understand something or if you need something repeated. This is very important.
- Tell your healthcare provider if you think something is wrong, your condition is changing or you have pain.
- Wash your hands on arrival and often during your stay, and ask your family or visitors to do the same.
- Follow the treatment plan for your condition or tell your healthcare provider if you aren't doing this.
- Follow safety instructions.
- Tell us if you have a designated Substitute Decision Maker and provide a copy of the document.
- Designate a person who may be given information about your condition and ensure that this person is identified to all concerned parties.
- Be as considerate and respectful of other patients, residents, staff, physicians, volunteers and visitors, as you would want them to be of you.
- Tell us if you are dissatisfied or unsure about any aspect of your care or your experience so we can deal with your concerns quickly.
- Keep your appointments and prepare for them as instructed.
- Be responsible for your belongings (e.g. leave expensive items at home).